What countries do you ship to?
Currently, our shipping services are available for customers in the United States, Canada, the United Kingdom, and Australia.
What are your shipping rates and delivery times?
Standard Shipping: Free (8-18 Business days)
Expedited Shipping: 3.99$ (5-12 Business days)
Express Shipping: 39.99$ (1-3 Business days)
How long does it take for your order to be processed and shipped?
Our processing time for orders is 24-72 hours.
What shipping company will be used to deliver my order?
We work with UPS, DHL, Royal Mail, FedEx and Canada Post to ship all of our packages.
Is a tracking number provided?
Yes, we provide a tracking number for all orders. You will receive an email with your tracking information once your order has been shipped. This will allow you to track your package and stay updated on its delivery status.
How can I check the status of my order?
You can then check your delivery progress here Order Tracking using the tracking number provided in the shipping confirmation e-mail.
My order tracking shows no updates.
If your order has just shipped, please allow 1-3 business days for tracking to update in the system.
If your order shows the 1st tracking scan but has since not been updated, then don't panic - the gap between the 1st and 2nd scans is 90% of the transit time. This does not mean your order is delayed.
My order says -Delivered- but I haven't received my order yet. What should I do?
In these cases, we recommend getting in touch with the courier or shipping provider ASAP - - they’ll usually resend your package the next working day or ask you to pick it up at their offices. If your order has been marked as delivered, but you haven’t received it, please follow these next steps:
1- Search around your door for a notice of attempted delivery.
2- Look around the delivery location.
To protect your order from theft or weather, some delivery drivers might leave it around the bushes, in a grill, in a plastic bag, around your porch or in another place where it can be protected.
3- Make sure someone else hasn’t received your package
It’s also likely a neighbour received your order or a family member available in your residence.
Can I cancel my order?
Yes, if you want to cancel your order, please tell us immediately within 12 hours.
Contact Us with the subject line Cancel Order.
If you have any questions or concerns about our shipping policies, please don't hesitate to contact our customer support team. We're here to help and ensure your satisfaction with every purchase.
Email: info@thebiolockpro.com
Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)
